Having a system that tells you where each auto part is located in the auto parts store would help eliminate issues that could negatively impact the store and brand due to not being able to locate items that are showing in inventory:
Alleviate Embarrassment and Frustration of Employees
The auto part location system would alleviate embarrassment on the part of the store employees. Employees can often feel inadequate and embarrassed when store inventory records online and/or in-store indicate that the item is available but they are unable to locate them. It is often frustrating to the employees during the process when they are searching the store to no avail to find an auto part that the customer and the employee believes is there because the inventory says that it should be. An auto part location system solution will help avoid these employee frustrations and prevent resulting employee feelings of ineptness and employee apathy.
Avoid Customer Frustration
Customer frustration can rouse employee frustration and vice versa. The auto part location system can help prevent the course of events that occur when the auto parts can’t be located in the store and customers become inpatient and frustrated. Customers, who are sometimes in a hurry to get somewhere else, are unnecessarily delayed due to an unsuccessful search for an auto part that is supposed to be available in inventory. The unsuccessful store searches for this inventory can also delay customers in having auto repair work done. Customers who experience these delays due to inventory not being located often voice their frustrations in the store. These disgruntled displays not only spill over to other customers in the store, creating more employee agitation but are also shared with people outside of the store decreasing consumer confidence for the store and the brand.
Avoid Losing Sales
When auto part inventory cannot be located in the store, customers generally cannot wait for it to come available and go to other stores for the part. Lost sales and lost inventory equate to profit losses, which reflect negatively on the store and sometimes result in higher prices. The auto part locator will eliminate profit losses due to lost inventory.
Save on Lost Productivity due to Search Time
The auto part inventory finder can save on lost time searching for inventory. Employee working time can be better spent in ways other than looking for inventory. Whether assisting other customers, organizing the store, putting out new inventory, pricing inventory, handling store paperwork or other store duties, employees can be more productive with their time than unsuccessfully searching for inventory.
Speed up Customer Service Time
Customer service response time and service completion time impact how well a store and brand are viewed. If a store has slow customer service and order completion, overall views of the company and brand can be negative and customers may avoid going to that store. Much like poor customer service, stories of slow customer service can spread like wildfire to the general public, which can ultimately result in lack of support of that brand. The auto part finder can help ultimately help avoid search delays, thus increasing customer service response time and order completion time.
Aid in Overall Customer Satisfaction
Customers are satisfied when they get the auto part they were looking for when they came in the store. Satisfied customer experiences generally generate repeat business. Customer satisfaction is also translated to the employees and other customers. Sometimes that satisfaction is shared with potential customers via customer satisfaction websites, reviews and surveys. These shared comments of satisfactory experiences help acquire more business. Thus, the Inventory Locator Service can ultimately translate to a revenue booster.