Jeff Lupient MN is the President and CEO at Lupient Automotive Group. He attended Hamline University and has over a decade of managerial experience. He is charged with ensuring that his company runs properly and he feels that this is down to having true star employees. So, how does he recognize these employees?
Jeff Lupient MN on Spotting Star Employees
When people think about the car industry, the think about days gone by, when car salesmen were sleazy and not to be trusted. People don’t fall for this anymore, however, and the automotive industry changed to better fit the needs of the public. Jeffrey Lupient in particular charged himself with ensuring his staff are experienced in things call center representatives, internet sales, management, finance, and guest relations. Meanwhile, managers like Lupient himself have had to learn more about talent development, training, human resources, and accounting.
What Lupient looks for is people who have real talent and who can produce results. He wants to find those who are able to not just sell a product, but who are able to sell themselves, too. Specifically, he looks for six key quality in all his staff for his offices and showrooms in Minnesota, regardless of whether they work behind the scenes or in customer facing roles. They are:
- Whenever he goes through the hiring process, he looks for those who have morals and who are honest. These are qualities that were once forbidden in the car sale world, demonstrating just how much things have changed.
- Jeff Lupient looks for people who respect others for their skills, abilities, and opinions. They must also be able to show respect towards the customer if they are to enable the business to grow.
- He looks for those who truly want what they set out to do. They must be tenacious, sticking with a program until it completes. They should only feel like they can clock out once it is done, not once the clock strikes five.
- No longer can car salesmen get away with the tactic of pretending to arrange a deal behind the scenes. People don’t believe this anymore. They want to feel like their sales representative is showing their hand, not withholding something from them.
- This isn’t intelligence that is measured by the number of books someone read or which university they went to. This is about being able to apply knowledge and to be able to learn from mistakes and to be able to change accordingly. Clever people are change agents and they are not too proud to admit to their mistakes.
- Last but not least, good employees in the automotive industry are accepting. They know change is inevitable, they know they won’t sell every car, they know they don’t always hit targets.
These are the key six qualities Lupient believes every employee in the automotive industry should have.